An advice column from Karen Brill about the retirement industry
|
|
About Difficult Conversations In speaking with leaders on their most common challenges, I often hear about the need to have conversations with staff that no one wants to have. Some examples of these conversations include: Feedback on poor performance Confronting unacceptable behaviour Challenging a colleague or customer Holding others accountable for their results Sharing an unpopular decision Acknowledging [...] |
|
|
Why We Need to Accelerate Leadership Development Anyone in the retirement or long-term care industry will tell you that until you have the right talent in the roles of Administrator/ED and department mangers, the residence will not succeed. And yet as a sector there has been a chronic lack of focus on an integrated approach to leadership development (LD). Why do we [...] |
|
|
Dear Karen: Most important learning programs for new staff Karen Brill consults in the retirement and long-term care sector on learning, leadership and organizational development. She can be reached at karen.brill@rogers.com. Q. Dear Karen In a few weeks we will launch a brand new retirement community. We have the unique opportunity of bringing in our new team for 2 weeks of [...] |
