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About Difficult Conversations In speaking with leaders on their most common challenges, I often hear about the need to have conversations with staff that no one wants to have. Some examples of these conversations include: Feedback on poor performance Confronting unacceptable behaviour Challenging a colleague or customer Holding others accountable for their results Sharing an unpopular decision Acknowledging [...] |
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Why We Need to Accelerate Leadership Development Anyone in the retirement or long-term care industry will tell you that until you have the right talent in the roles of Administrator/ED and department mangers, the residence will not succeed. And yet as a sector there has been a chronic lack of focus on an integrated approach to leadership development (LD). Why do we [...] |
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Dear Karen: Most important learning programs for new staff Karen Brill consults in the retirement and long-term care sector on learning, leadership and organizational development. She can be reached at karen.brill@rogers.com. Q. Dear Karen In a few weeks we will launch a brand new retirement community. We have the unique opportunity of bringing in our new team for 2 weeks of [...] |
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Seven Questions to Ask Before Developing Leaders We all know leadership training on its own doesn’t work and, hey, you didn’t just hear it from me. When training is transactional, when it is reduced to a list of programs participants can tick off for attending, you can pretty much guarantee zero behavioral change. For training to make a difference, it needs to [...] |
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How to get enough satisfaction The benefits of having satisfied retirement home residents Don’t count on satisfied residents to recommend your retirement community to their friends; you have to rely on your very satisfied residents. An American research study has shown that the very satisfied residents were four times more likely to recommend their community than those merely satisfied. The [...] |
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Honouring the elephant in the room He wanted to know where the woman was who used to sit at his lunch table. “Oh, she died,” they told him at the reception desk. “What happened?” But by then the staff person was moving away to take a phone call. As aging adults look for more than just a place to grow old, [...] |
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Cavendish Manor Wins Award of Excellence “My staff is phenomenal,” says Janice Amos, Executive Director of Cavendish Manor in Niagara Falls, Ont. And she has the award to prove it. The new Award of Excellence given by the Ontario Retirement Communities Association (ORCA) represents its “highest honor for service performance.” ORCA presented the award this spring to Cavendish Manor, its first [...] |
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The Disgruntled Employee by Peter Morris: a review The Disgruntled Employee: Manage challenging staff without losing your mind Author: Peter Morris Publisher: Adams Business We’ve all known employees or fellow workers who leaked unhappiness. Some were whiners, some were perpetual victims, and others were agitators. And most of us have known employees who threw doubt on every new idea or project. If you [...] |
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Making Time for Staff Harmony Communication takes time; solving problems takes time; encouraging accountability takes time. A harmonious workplace takes many small steps: • Give staff the time to achieve. • Make every interaction an opportunity for staff to become engaged and share ideas in a respectful manner. • Use report times as an opportunity to problem-solve. • Celebrate those [...] |
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Promoting from within With time and dedication, retirement residences can grow their own leaders. Most of us would prefer to look to our own bench strength, our own staff, when we need to fill a key position. So why do so many companies in our industry find themselves poaching from someone else’s team instead of promoting from within? [...] |
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Effective Leadership in Organizational Health, Safety and Wellness Effective Leadership in Organizational Health, Safety and Wellness, Books 1-5 Author, Published by: Ontario Safety Association for Community & Healthcare This new series of resource documents and educational programs covers Ontario codes and standards, employer due diligence, hazard awareness and control, accident cause analysis and prevention programs and achieving an integrated culture of safety. These [...] |
