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Chartwell REIT celebrates staff with a new book At last year’s BCSLA conference, plenary speaker Stuart Ellis-Myers (“Uniquely Speaking Inc.”) talked about the importance of promoting staff by showing a video of an amazing housekeeper. She was so proud of her work, of having prepared thousands of guest rooms during her career and she was so full of warmth. Even more memorable was [...] |
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The “New” Retirement applies to people in their 20s and 30s too The “New” Retirement means we are retiring younger and living longer. It also means that putting up one’s feet to do nothing for 20 or 30 years has either lost its appeal or for many, is simply not an option. The “New” Retirement is the next stage of your life, rather than the final stage, [...] |
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Workplace Violence: staying ahead of the curve March 12, 2010 An employee who had been suspended from his job at Great West Chrysler in Edmonton, returned to the workplace with a gun. He shot two of his co-workers, killing one of them, before committing suicide. November 12, 2005 Lori Dupont, a nurse at Hotel-Dieu Grace Hospital in Windsor, Ont., was murdered during [...] |
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The Disgruntled Employee by Peter Morris: a review The Disgruntled Employee: Manage challenging staff without losing your mind Author: Peter Morris Publisher: Adams Business We’ve all known employees or fellow workers who leaked unhappiness. Some were whiners, some were perpetual victims, and others were agitators. And most of us have known employees who threw doubt on every new idea or project. If you [...] |
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Manager’s Guide to Coaching by Emerson & Loehr: a Review A Manager’s Guide to Coaching: Simple and effective ways to get the best out of your employees Author: Brian Emerson and Anne Loehr Publisher: AMACOM Not every one of us has an inner coach desperate to get out and help a stumbling colleague or show a new employee the way. We might be shy, too [...] |
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Test Your Knowledge of Disability and Workplace Accommodation As an employer, issues regarding disability and workplace accommodation can be tricky to navigate. When faced with an employee who suffers, or claims to suffer, from a disability, most employers want to do the right thing. The problem is, it’s not always clear what’s right. See how well you would navigate through five common workplace [...] |
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Retirement homes’ staffing strategies in uncertain times Just as retirement residence employers were adjusting their strategies to deal with staffing shortages, the recession may have thrown them a changeup ball. Experts have been warning of an impending massive exit of baby boomers into retirement. Gaps in residence senior- and middle-management would emerge, they predicted, around the same time as the population bulge [...] |
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Ontario Collective Bargaining Report 2009 With Ontario experiencing continued low, even non-existent, levels of inflation, year-to-date private sector settlements wage increases were averaging 1.2 per cent in July and, Bass Analytics predicts, will go even lower. It is accompanied by “a precipitous decline in employment levels.” “Economic uncertainty and risk remain pervasive as the threat of a double-dip recession looms [...] |
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Making Time for Staff Harmony Communication takes time; solving problems takes time; encouraging accountability takes time. A harmonious workplace takes many small steps: • Give staff the time to achieve. • Make every interaction an opportunity for staff to become engaged and share ideas in a respectful manner. • Use report times as an opportunity to problem-solve. • Celebrate those [...] |
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How do I ensure a salesperson’s success? Help the salesperson learn everything possible about the industry, your residence, the competition and your community. Knowledge leads to belief, and belief to confidence. A sale is all about the transfer of that enthusiasm. Provide thorough sales training and continue to coach, coach, coach. As an administrator, take an active role – tour with the [...] |
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For the Love of HR How retirement residences and corporations benefit from good people Let’s start with two rhetorical questions: 1. Can your competition replicate your products and services? Answer: Yes. 2. Can they mimic your strategy? Answer: Absolutely. In fact, the only things they can’t copy are the folks who come to work for you everyday. Savvy CEOs succeed [...] |
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Anyone Can Design a Training Program, Right? “I’m pulling together a course. I’ve got stuff.” These are dreaded words for those of us who care about meaningful learning. Pulling together? That doesn’t equal a systemic, dependable approach to course design. It’s time for all people with “stuff” to concede that instructional design is a discipline and that pulling a course together may [...] |
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The unholy triangle and other geometric perils If you’re a retirement industry professional, you’ve likely encountered at least one of the dreaded family triangles waiting just outside your office. Their hypothesis is that you have all the answers; they can lure you so deeply into their family dynamics that they slip out unscathed – leaving you skewered. Family dynamics are part of [...] |
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The crucial journey from conflict to harmony Ah … a shift without conflict, misunderstandings and rifts. Sounds like a scene from a Disney film. Well, Disney isn’t that far off from developing, implementing and managing its own fairy-tale workplace where adults seek to work in harmony and unison. It is just as reasonable for the retirement residence sector to explore the nature [...] |
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The buzz about attraction The quest for talent remains intense in the retirement residence sector, as highly skilled potential employees become more selective in their search for an employer who will enhance their careers and daily work experiences. Just as we gravitate towards people with whom we feel an affinity, the corporate courtship dance assesses mutual suitability, mutual attraction. [...] |
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Promoting from within With time and dedication, retirement residences can grow their own leaders. Most of us would prefer to look to our own bench strength, our own staff, when we need to fill a key position. So why do so many companies in our industry find themselves poaching from someone else’s team instead of promoting from within? [...] |
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Not just an annual policy ritual: performance reviews Janet, a young personal support worker (PSW), had been on staff at a retirement residence for over a year when her supervisor called her in to discuss a problem. A resident and her family had complained that Janet was rough when providing personal care. Her supervisor noted that three months earlier, another resident, now moved [...] |
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Build your company’s values into its daily life Developing a values statement is just the beginning We send our kids off to their first day of school, hoping they “fit in” because we know this is key to their wanting to go back to school the next day and every day for the rest of the year. It’s really no different for employees [...] |
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A satisfied staff is an effective staff When it’s Friday morning and you’re checking your calendar wondering how you are going to be at a strategy meeting downtown while presenting a long-service award at the annual general meeting, you may find it difficult to focus on what drew you to the job in the first place. Your employees have those kinds of [...] |
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Perfect Phrases for Dealing with Difficult People Perfect Phrases for Dealing with Difficult People Author: Susan F. Benjamin Published by: McGraw-Hill So you’ve discovered you have an angry employee who is sabotaging projects and talking behind your back. You know you have to confront her but you don’t want to make things worse. Author Susan Benjamin has lots of advice in her [...] |
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Effective Leadership in Organizational Health, Safety and Wellness Effective Leadership in Organizational Health, Safety and Wellness, Books 1-5 Author, Published by: Ontario Safety Association for Community & Healthcare This new series of resource documents and educational programs covers Ontario codes and standards, employer due diligence, hazard awareness and control, accident cause analysis and prevention programs and achieving an integrated culture of safety. These [...] |
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Staff are clients, too Employees of Berwick Royal Oak in Victoria benefit every day from the proactive approach taken by planners of the new retirement residence. “Instead of the usual closet-like staff room hidden in the bowels of the building with no windows and cast-off furnishings,” the flagship site provides a large space for staff to relax on breaks, [...] |
